Just Released - Unit Redemptions

At Caruso, we understand that managing investor redemptions can be complex and time-consuming for fund managers, particularly in private credit, where withdrawal requests can be numerous and ongoing. Caruso now offers a seamless solution to streamline the entire process, improving efficiency and accuracy for finance teams while enhancing the overall investor experience.

Streamlining the Redemption Process

Caruso’s redemption management features streamline what has traditionally been a manual, paper-based process. Admin users have full control over whether investors can redeem units on a fund-by-fund basis.

When redemptions are enabled for a fund, investors can submit requests directly through the investor portal, or admin users can manually create redemption requests via the admin app.

Once a redemption or withdrawal is initiated, the system automatically notifies the appropriate team member to review the request. After approval, fund managers can quickly generate bulk payment files to finalise all redemptions across a selected time period, with the fund’s registry automatically updated to reflect the change in unit ownership on the correct date.

Throughout the process, investors are kept informed via automated email updates. However, fund managers retain the flexibility to mute any emails if they are not relevant to a particular investor.

Customised Workflows for Enhanced Governance

A fund’s redemption or withdrawal policy is typically dictated by its governing documents, and these policies can vary between managers and funds. Caruso provides full flexibility to customise workflows, enabling teams to triage tasks, reassign responsibilities, and create related tasks to ensure all necessary approvals are secured before redemptions are approved and payments processed. This ensures that every step of the redemption process adheres to the fund’s specific governance framework.

Optimising the Investor Experience

While Caruso optimises operational workflows for fund managers, it also enhances the investor experience. By enabling self-service functionality through the investor portal, Caruso allows investors to easily initiate and track their redemption or withdrawal requests in real-time, without the need for manual follow-ups.

Investors receive automated email notifications at each stage of the redemption process, keeping them informed and engaged throughout the approval cycle. This increased transparency reduces the need for additional communication, making the entire process smoother for both investors and fund managers.

Technology that Scales

As fund managers scale, they require solutions that maintain operational efficiency. Caruso’s redemption management features empower finance teams to process large volumes of redemptions quickly and accurately, reducing the administrative burden and ensuring timely payments to investors, no matter the size of the fund or manager.

If you’d like to explore these features, email [email protected] to arrange a product demonstration.